• Your email should always start with a complete and precise subject line. Many people will ignore a message if it does not have a subject indicated or if the subject is vague. 
  • If someone has sent you a message, use "Reply To" in order to respond with the incoming message as a part of the outgoing message.  Normally you can just reply at the top of the message area and above the incoming message.
  • If the incoming message is long, it may be necessary to delete away part of it, if it is not relevant to your reply. Type in SNIPPED where you have deleted.
  • When trying to answer a detailed message, an advantage of email is that you can parse through the incoming message with your reply.  For example, if there are many questions or issues raised, put them on individual lines and then reply to them directly under these lines.    Example   With a bit of practice this technique you will greatly reduce the time needed to answer an email.
  • Keep paragraphs and sentences short. 
  • Use white space--blank lines only count as one character in transmitting a message and white space makes reading easier.
  • Use words with the precise meaning you intend to convey. Avoid using abbreviations. 
  • Acronyms are useful, but should not dominate any message. Communication tools include: 
    • FYI - For Your Information
    • BTW - By The Way 
    • IMHO - In My Humble Opinion
    • All Chat language may soon be a part of emails
  • Smileys can be emotive - Bill Gates uses them
    • happy face   :-)
    • sad face   :-(
    • wink, wink, nudge, nudge, say no more   ;-)
    • Other smileys 
  • Make an effort to spell correctly. Your spell checker can reduce typing errors and speed typing speed.
  • Be sure that the tone and intent of your message will not be misunderstood. The use of sarcasm and humor can be misinterpreted when face-to-face communication is not possible. 
  • Use caution and proofread all messages for any misrepresentations or unintentional innuendo. 
  • Include your signature file with all messages. Your signature file should include your email address as a means of clarification to the those who are not able to read  from the header. Signature files should not exceed four lines or include pointless textual graphics.
  • Avoid responding in anger to other users.
  • Flame = antagonistic criticism (often savage).  Not polite.
  • Use uppercase and lowercase text in your writing. Uppercase text denotes SHOUTING so you may offend some people by typing in all uppercase text. All uppercase text is also hard to read. 
  • Never send chain letters via the Internet. Sending a chain letter can annoy recipients and cause hostility. Some recipients will return so many copies of the letter to you (mail bombing) that it could crash the system you use for email. Other people will report you to your local system administrator who might suspend your Internet access privileges.