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Your email should always start with a complete and precise subject line.
Many people will ignore a message if it does not have a subject indicated
or if the subject is vague.
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If someone has sent you a message, use "Reply To" in order to respond with
the incoming message as a part of the outgoing message. Normally
you can just reply at the top of the message area and above the incoming
message.
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If the incoming message is long, it may be necessary to delete away part
of it, if it is not relevant to your reply. Type in SNIPPED where you have
deleted.
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When trying to answer a detailed message, an advantage of email is that
you can parse through the incoming message with your reply.
For example, if there are many questions or issues raised, put them on
individual lines and then reply to them directly under these lines.
Example With a bit of practice this
technique you will greatly reduce the time needed to answer an email.
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Keep paragraphs and sentences short.
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Use white space--blank lines only count as one character in transmitting
a message and white space makes reading easier.
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Use words with the precise meaning you intend to convey. Avoid using abbreviations.
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Acronyms are useful, but should not dominate any message. Communication
tools include:
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FYI - For Your Information
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BTW - By The Way
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IMHO - In My Humble Opinion
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All Chat language may soon be a part of emails
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Smileys can be emotive - Bill Gates uses them
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happy face :-)
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sad face :-(
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wink, wink, nudge, nudge, say no more ;-)
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Other smileys
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Make an effort to spell correctly. Your spell checker can reduce typing
errors and speed typing speed.
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Be sure that the tone and intent of your message will not be misunderstood.
The use of sarcasm and humor can be misinterpreted when face-to-face communication
is not possible.
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Use caution and proofread all messages for any misrepresentations or unintentional
innuendo.
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Include your signature file with all messages. Your signature file should
include your email address as a means of clarification to the those who
are not able to read from the header. Signature files should not
exceed four lines or include pointless textual graphics.
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Avoid responding in anger to other users.
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Flame = antagonistic criticism (often savage). Not polite.
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Use uppercase and lowercase text in your writing. Uppercase text denotes
SHOUTING so you may offend some people by typing in all uppercase text.
All uppercase text is also hard to read.
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Never send chain letters via the Internet. Sending a chain letter can annoy
recipients and cause hostility. Some recipients will return so many copies
of the letter to you (mail bombing) that it could crash the system you
use for email. Other people will report you to your local system administrator
who might suspend your Internet access privileges.
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